If you accept your plants on the first delivery attempt and find that they did not survive the shipment, please take a photo of the deceased plants within 12 hours of delivery, and, submit a claim by clicking HERE. Please have the email you completed the purchase with and your order number ready. When prompted, please select 'Damaged' as your reason. 

We recommend cleaning all plants before adding them to your tank. We regularly perform quality checks prior to shipping plants. However, we cannot guarantee our plants to be snail or hitchhiker-free. If you do not want to risk snails, please consider rinsing plants, conducting a bleach dip, or quarantining plants prior to adding them in your aquarium. Snails are a natural part of working with live plants.