FREE SHIPPING ON ORDERS OVER $75.00 - USE CODE AQUASCAPE FOR 10% OFF YOUR ENTIRE ORDER

FAQ

Why purchase from Wetplants.com?

Many of the plants available online originate from the same US distributors. Often the plants are picked at a nursery and shipped to a wholesaler. The wholesaler repacks the plants and sends them on to the retailer who then sends them to you. Due to our location and close relationship with a major US distributor we can pick and send your plants right from the distributor’s supply. This process assures higher quality plants as there is less transport time between the nursery and your loving hands. Additionally, it allows for extremely competitive pricing.

 

Price Guarantee:

We strive to offer you the absolute best prices. If you find the same quality and size of plant for a cheaper advertised price we guarantee to do our best to match it.

 

Quality Guarantee:

Plants have feelings too! Well…. not exactly but they are alive and with life there’s always the risk of death. While we do our absolute best to ensure safe passage it is not always the case that they arrive happy and healthy. If you accept your plants on the first delivery attempt and find that they did not survive the shipment, please supply us with a photo of the deceased and, at our discretion, we will issue you a store credit.

 

Ordering and Shipping:

Generally, orders placed by Monday 6pm EST will be shipped that Wednesday. Orders placed after Monday 6pm EST will be shipped out the following Wednesday. In the rare event of extremely hot, extremely cold, or simply extreme weather in your location or ours we reserve the right to delay shipping to ensure your plants will arrive safe and sound. At this time we only sell to the contiguous United States.

 

Shipping Costs:

We ship cheap and quick with USPS Priority mail. While shipping charges will vary based on weight and location, our average shipping charge to date is eleven dollars. We do not profit from shipping. Some websites offer free shipping but charge a fortune for plants while others offer great prices on plants but charge a fortune on shipping. We pride ourselves on offering quality plants at great prices with cheap shipping rates.

 

Image watermarks:

You may have noticed that many of our images are watermarked with another name. These images were taken from the nursery where we buy our plants. While we could have used more flashy representations, we want to provide accurate photos of the plants you will be purchasing. As time goes on we will be adding more of our own photos and the only watermark you’ll see is our own.

 

Substitutions:

In very rare circumstances, we may not have the exact plant you ordered. This may be because we didn’t get as many as we were promised or the specific plant is not at a level which we feel comfortable shipping. In these cases, we will substitute the plant with a similar plant of equal or greater value. If you would prefer a refund to a substitution, please write “no substitutions” in the Order Notes box of your shopping cart or email us at info@wetplants.com.

FREE SHIPPING*

*FREE SHIPPING ON ORDERS OVER $75.00 - USE CODE AQUASCAPE FOR 10% OFF YOUR ENTIRE ORDER